Welcome to Looh Press! Your one stop shop for all Islamic & Somali Studies Books.

SHIPPING & RETURNS POLICY

 

CUSTOMER SERVICE

 

We aim to provide a reliable, fast and friendly service that always leaves a smile on your face. If somehow you are not happy with our products and services, we will endeavour in poviding you with a refund or a replacement, provided the price is in the range of your original order. Please let us know of any issues of your order as soon as you receive your products by emailing us on: admin(at)LoohPress.com or alternatively call us on +441163669966.

 

--- We aim to provide you with a fast, flexible, friendly and reliable service,

--- All of our stock are updated regularly and reflect accurate stock,

--- We have regularly new titles and stock.

 

1. PRINT QUALITY:

 

The quality of the books we sell here at Looh Press Ltd are usually of highest quality, however as we provide books of third party, in some cases the following issues might be observed:

 

- Print Quality may be slightly poor. Cover, binding, or colour might not be of good or high standard, (These points are usually clarified within the description of the book)

 

- The content might be not on par with modern books due various elements out of our control, like translation, typesetting etc. (These points are usually clarified within the description of the book)

 

2. PAGES & IMAGES:

 

The Information and the image provided is based on the published version of the book at the time. The book that you will receive may not necessarily be exactly the same, or same edition, or the same cover. If the book has been reprinted or republished, there could be slight differences in the number of pages, general layout and the design of the cover.

 

 

 

 

 

SHIPPING &DELIVERY

SHIPPING &DELIVERY

We will process and dispatch all Orders within 2 - 4 working days, If for some reason, there is likely to be a delay of more than 4 Working days to dispatch the order we will contact you by email as soon as possible. Customer satisfaction is the cornerstone of our business and we take great care in ensuring you depart with a positive experience.

 

POSTAGE:

 

- Postage will be charged according to the Weight of the Order

- Free Postage to any destination in the United Kingdom is applicable when we are running offers.

- Certain Books have reduced or subsidised Postage rates.

 

DELIVERY TARGETS:

 

The following destinations have delivery targets and if somehow you don't receive your order by then, please email us at admin(at)LoohPress.com, provided there are no national/international holidays.

 

ROYAL MAIL POSTAL SERVICES:

- United Kingdom
(Second class post or equivalent) - Within 2-4 working days,

- European Community:
(Air mail) - Within 7-10 Working days.

- Rest of the World

(Airmail) - Within 10-14 workinds days or 3 weeks,

 

PARCELS:

- United Kingdom: Per box up to 25 KG (£8.95)

1-2 working days,

- European Community: Per box up to 25 KG (£20.00)

5-7Working days

- Rest of the World: Cost varies per county.

7-10 working days,

 

RETURNS & REPLACEMENTS:

 

If you believe that you have been misled into buying any of our items or the items are damaged, simply advise us by email and return the items to the address provided by us following our reply.We will refund you for the full amount, if you so wish.

Return delivery costs may be deducted from your refund depending on the reason for return.

 

1. The items must be in the original condition and packaging with any security seals intact,

2. Repackage the products securely and send to the address provided,

3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement,

4. If we don’t receive the item we can’t refund you or replace it, so we recommend you obtain a certificate of posting.

 

 

Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by Looh Press Ltd which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.

 

ORDERING

 

We would be most grateful if you can create an Account by selecting I am a new customer. By creating an account at Looh Press Ltd you will be able to shop faster, be up to date on orders status, and keep track of the orders you have previously made.

 

PAYMENT, PRICING & PROMOTIONS

 

PAYMENT METHODS:

 

There is a choice of three convenient Payment Methods;

 

PAYPAL (including Credit and Debit Cards):

PayPal can be very convenient for people who like to shop online as they no longer need to type credit or debit card numbers into each check out every time they want to buy something. It is also free to use for purchasers.  Please note that this service is not available for all Countries, if your Country is not listed you may select one of the other methods below. We use Paypal to process the Payment because we want you to order from us with confidence. We never handle or even see your credit card or bank account details. All credit card processing is handled by Paypal whose primary concern is security.

 

 

 

PAYMENT BY CHEQUE:

This means that you undertake to post us a UK Pound Sterling cheque (Payable to Looh Press Ltd) to our postal address at the Contact Us section.

We will process the order and Ship it as soon as we have received your Cheque and is confirmed cleared.

 

OTHER PAYMENT METHODS:

If you are unable to make payment using one of the above, ''PLEASE SELECT BANK TRANSFER/OTHER'' option and state your alternative payment method in the box ''Add Comments About Your Order''.

We will consider your Order and reply to you by email InshaAllah.

 

The goods remain the property of Looh Press Ltd until such time as they are paid for in full. The risk in goods shall pass to the buyer on delivery. In the event of non-payment the company shall be entitled to repossess the goods, unless they have been the subject to prior resale in which case the company shall be entitled to the proceeds of resale in the hands of the buyer or any Liquidator, receiver or trustee of the buyer.

If for some reason there is likely to be a delay of more than 4 Working Days to dispatch paidorders we will contact you by email with an approximate date, and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshaAllah.

 

OUT OF STOCK ORDERS

 

When placing a product in the cart, if product is not in the desired quantity, you will see the following message:

The requested quantity for "........" is not available.

However you can buy them anyway and we will inform you by email how long it takes for your order to be shipped. 

This means that although the book is out of stock, we should be able to ship it and communicate with you on estimated date for restock.

 

Unless the book is no longer in print or it may need to be imported from outside the UK, in which case  we will notify you by email and according to your needs, either issue you with a refund or send the item when it is back in stock.

 

FINAL NOTICE

 

Looh Press Ltd. values its customers so if you do have any comments, enquiries or complaints please do not hesitate to contact us. We are always happy to assist you.

 

Our Aim is to Provide Fast, Flexible and Friendly Service that will facilitate your return again and again. 

 

"Our Lord! Condemn us not if we forget or fall into error" (TM Q 2:286)

 

Looh Press Ltd

56 Lethbridge Close

Leicester

LE5 9BT

UNITED KINGDOM

Tel: +44 (0)116 366 9966

 

Directing Manager:
Mohammed Artan.

 

Opening Hours:

7 days a week (except Bank Holidays)
Please call or text to confirm opening hours or availability.

 

"Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do." (TM Quran 16:91)

 

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